1. Did they take your call right away or within a reasonable amount of time? If they didn't, do you really want to deal with them?
2. What was the telephone manner? Were they polite on the telephone, or did they treat your poorly? If you did not like their telephone manners do not deal with them.
3. Were you able to speak with a trustee or someone in a position to give you answers on the phone?
You have the right to be treated with respect when you call for assistance. You do not have to meet with someone you are not comfortable with.
When you call, you will speak with me or another Trustee, and you will meet with me personally. Call me at 519-250-8060 to discuss options that may help you.
posted by Rebecca Martyn, CGA, CIRP, Trustee @ 11:55 AM
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